Syllabi for Mrs. Garcon (Kornegay)
Front Office Management 1410
FRONT OFFICE MANAGEMENT
HFT 14 10
A 3 COLLEGE CREDIT HOUR COURSE SESSION 1 Fall 2015
PROFESSOR JESSICA KORNEGAY
Tuesday - 6:00pm-8:50pm
Building 9 Room 109 West Campus
TELEPHONE (910) 463-8387
jkornegay2@valenciacollege.edu
FRONT OFFICE MANAGEMENT HFT 1410
COURSE DESCRIPTION
This course is designed to acquaint the student with Front Office Management. The course encompasses theory plus classroom computerized property management system exercises and simulations including reservations, arrival, and departure of guests, night audit reports and procedures for yield management, exception handling and reporting.
Credit Hour
3 Hours
Required text: Check -in Check-out, Vallen, 9th edition, 2013. Prentice Hall Inc. ISBN # 0-13-205967-3. Computer Program Inn-Time.
Course Organization
This course is divided into 4 categories which will comprise your final grade. The categories and their worth in relation to the final grade are as follows.
Participation 10%
Tests 40%
Simulations 30%
Final Exam 20%
Grade Scale:
90-100% A
80-89% B
70-79% c
60-69% D
0-59% F
Attendance:
Punctual and regular attendance is mandatory in this course. Students are responsible for all material covered in class. Valencia's attendance policy is that a student will be present for all class meetings.
Attendance will account for 10% of the course grade. Aside from being required to actively participate in class and be a positive influence on the rest of the students, you will be graded on your attendance in the following manner:
0-2 absences = 100% for the attendance grade
3-3+ absences = 0% for the attendance grade, resulting in a reduction of one letter grade
4+ absences = 0% for attendance, resulting in possible withdraw or an F in the course
Two partial attendances are counted as an absence; e.g. two tardy days equals one absence. A partial attendance is defined as arriving tardy, leaving early, or not being an active participant in the class session. Leaving after a test is counted as full absence. There are no excused absences from my class. I reserve the right to withdraw or fail a student due to excessive absences, normally viewed as 4 or more.
Make-up Exams:
Make-up exams will only be given in emergency situations provided the instructor is notified in advance (prior to the absence). Upon approval of your absence, the exam will be placed in the testing center. Exams must be made up before the next class meeting. Any test missed will have an adverse effect on your grade, and make-up test will not be given unless approved by the professor prior to the date of the scheduled test. Proof of absence is required for make-up exams.
Homework and Quizzes:
Homework and quizzes cannot be made up. If a student is absent, it is his/her responsibility to contact a class
mem ber, obtain the assignment and come to the next class meeting prepared. If a student is absent the day of a quiz, they will receive a zero. Late projects will be penalized 5 points per calendar day late.
Academic Honesty:
Each student is expected to do his or her own work, unless otherwise specified. Cheating will not be tolerated and will result in an automatic "zero" on that exam or assignment.
For obvious reasons, cell phones will not be permitted to be used as calculators or for any other reasons during exams. Anyone accessing their phone during an exam will receive an automatic zero for that exam. Traditional calculators will be permitted, so please bring one if needed. No sharing calculators with fellow classmates. If a student does not have a calculator he or she may use a piece of scrap paper for any calculations.
Students may not leave the classroom for any reason during exams.
Student Technology in the Classroom:
I understand there are many good reasons to have laptops, mobile phones, and other wireless communication devices. Many of us have work and family responsibilities that sometimes cannot wait until the end of class.
Recognizing that it may be necessary on occasion to communicate with others during class, please do not text, email, surf, talk, or anything else while class is in session. Feel free to leave the classroom for a moment to take care of any necessary comm unications. If I find you are "surfing the web" and are not engaged in the class I may ask you to put your electronic device away for the remainder of the class session and/or semester.
Academic Accommodations:
"Students with disabilities who qualify for academic accommodations must provide a letter from the Office for Students with Disabilities (OSD) and discuss specific needs with the professor, preferably during the first two weeks of class. The Office for Students with Disabilities determines accommodations based on appropriate documentation of disabilities (West Campus SSB 102, ext. 1523)."
Student Assistance Program:
Valencia College is interested in making sure all our students have a rewarding and successful college experience. To that purpose, Valencia students can get immediate help with issues dealing with stress, anxiety, depression, adjustment difficulties, substance abuse, time management as well as relationship problems dealing with school, home or work BayCare Behavioral Health Student Assistance program (SAP) services are free to all Valencia students and available 24 hours a day by calling (800) 878-5470. This number is also located on the back of your Valencia Student ID. Free face to face counseling is also available.
Withdrawal Policy:
The withdrawal policy date for the semester is Nov 13th. If a student withdrawals before the date, they will receive a "W". After this date, the grade assigned will be based on the student's academic achievement in class and the actual work completed.
Extra Credit Policy:
Extra Credit assignments, if offered, will be designed to extend the material learned in class. Extra Cred it assignments will never be made available to a single individual student without being extended to the entire class. Due dates for extra credit will be strictly enforced. Late extra credit will receive no credit regardless of the lateness policy.
Institutional Core Competencies:
The following Valencia Student Competencies will be reinforced throughout the entire course:
THINK -Analyze data, ideas, patterns, principles, and perspectives employing facts, formulas and procedures of the discipline.
VALUE -Distinguish among personal, ethical, aesthetic, cultural, and scientific values evaluating your own and others values from a global perspective in the process of learning the discipline.
COMMUNICATE - Identify your own strengths and need for improvement as a communicator employing methods of communication appropriate to your audience and purposefully evaluate the effectiveness of your own and others communication.
ACT - Apply disciplinary knowledge, skills, and values to educational and career goals acting effectively and appropriately in various personal and professional settings responding also to changing circumstances.
Disclaimer:
Changes in this syllabus, schedule, and or college policy may be made at any time during the course per instructor discretion. Students are responsible for staying abreast of these changes.
FRONT OFFICE MANAGEMENT
HFT 1410
Course Schedule
Text Quiz
Week Date Assignment Topic Chapters\ Test
1 9-1 Syllabus/Traditional Hotel Industry Ch.1
2 9-8 Modern Hotel Industry Ch. 2
3 9-15 Structure of the Hotel Industry Ch. 3
4 9-22 Forecasting Ch. 4 TEST 1
5 9-29 Reservations Ch. 5
6 10-6 Group Booking & Reservations Ch. 6
7 10-13 Managing Guest Services Ch. 7 TEST 2
8 10-20 Arrival to Rooming Ch. 8
9 10-27 Role of the Room Rate Ch. 9
10 11-3 Billing Ch.10 TEST 3
11 11-10 Cash or Credit Ch.11
12 11-17 Night Audit Ch.12
13 11-24 Holiday No Class
14 12-1 Technology Ch. 13
15 12-8 Review for Final Exam TEST 4
16 12-15 FINAL EXAM
Test 1 - 1-3; Test 2 - 4-6; Test 3 - 7-9; Test 4 - 10-13