Course Materials for Dr. Newman
MAN4504
Operations and decisions by managers and staff are the critical pieces that make businesses work. You can have your strategy and your marketing, but without operations, the business will fail. If you advertise and excite customers about a product, but fail to deliver the product, you will quickly lose customers. There are a lot of examples of this in the business world. This course focuses on operational decision-making management techniques to improve the processes and productivity in organizations. Discussions include quality and outcomes, efficiency, forecasting, workflow processes, inventory control, design of goods and services, waiting lines, and critical path. Managing a project from beginning to end, including how to identify needs, and define, assign, and track items is addressed.
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