Syllabi for Mr. de Treville
COURSE DESCRIPTION: This 4 credit hr. course provides students with an in-depth understanding of hospitality security’s "best practices". It teaches how to apply these successful concepts in today’s hotel, resort, and restaurant workplaces. Students will learn to understand the role of management in loss prevention; how to recognize criminal activity, reduce liability exposure, and develop lodging and restaurant security programs that reduce, deter, and displace crime.
TOPICS/AREAS COVERED:
1. Physical Security – Understanding today’s security technology Includes locks,
alarms, lighting, CCTV, safes, integrated systems
2. "Crime Prevention Through Environmental Design" (CPTED) – How a property
sends behavioral cues to both legitimate and illegitimate guests3. Property Perimeter Control – Access point security, parking lot protection
4. Internal (Employee) Theft – Detection, interview skills, information sources.
5. Selection & Training of Security Employees – "Training Evaluation Tests".
6. Life Safety Issues – Fire response, CPR, MSDS, hazardous waste
7. Restaurant/Fast Food Security – Beverage control issues, employee theft
8. Coordinating security with other departments – Special events, lost & found
procedures, beverage control, partnering with law enforcement
9. Security Officer Basics - Report writing, guest service attitude, documented training
10. Risk Management – How to lessen/mitigate civil liability exposure
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These may be covered as discrete topics and/or integrated with other topic areas in an order which is at the discretion of the instructor. It should be understood that this topic knowledge is the minimum level for a grade of D or better. These and other topics may be expanded or elaborated at the discretion of the individual instructor and is in no way intended to be comprehensive or all-inclusive.
CREDIT HOURS: 4
PREREQUISITES: None
CLASS MEETING ROOM: Building 9 Rm. 127
DAY/TIME: 6:00 PM to 8:45 PM
INSTRUCTOR: Mr. Rick de Treville, CPP
PHONE: (407) 650-1559 cell (321) 332-5088
EMAIL: rdetreville@mail.valenciacollege.edu or rdetreville@cfl.rr.com
EDUCATIONAL MATERIALS: No textbook required
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SCHEDULE OF CLASSES
HFT 2630 "Security Issues in the Hospitality Industry"
Week Topic
1 Course & Class Introduction & Orientation
Syllabus reviewed and explained
Term project explained, Rubric distributed
Oral Presentations – Guidelines explained; student presentations
2 Crime Prevention Through Environmental Design
CPTED defined and explained
How applied CPTED reduces/displaces crime
Mechanical, organizational & natural CPTED
Physical security applications
3 Perimeter Control of a Property
How to access a property’s threat level
Parking lots
Limiting ingress & egress
Lighting
Natural surveillance development
4 "Cracking the Code of the Hotel Burglar"
Criminal techniques & scams
Video of jail interview with convicted hotel burglar
5 Hospitality Risk Management
Understand civil liability; negligence
Document Events with Incident & Occurrence Reports
Reduce liability exposure, hotel pool safety
Emergency procedures
6 Internal (Employee) Theft Test OneInvestigation & prevention
Combating thefts from hotel rooms
How to conduct effective interviews
7 Restaurant & Fast Food Crime Prevention Techniques Technology applicationsUse of surveillance cameras, interactive CCTV
Armed robbery prevention
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Week Topic
8 Restaurant Employee Security Issues Beverage ControlScams and frauds
Receiving controls
9 Field Trip to a local resort. Learn how Security works "behind the scenes".
10 Security Officer Training
Interview skills for hiring selection
Developing Training Evaluation Tests
Effective security patrol procedures
Teaching a "Challenge Culture" to staff
Managing contract security
11 Employee Background Checks; Legal Issues Test TwoCounty, state, & federal database access
(Private) website databases
Security officer licensing requirements
12 Coordinating Security with other Departments
Special events
Lost & found procedures with housekeeping department
Beverage inventory controls
13 Use of Community Security Resources
Partnering with local police
Sharing of intelligence information via groups
Periodicals; newsletters & magazines
Presentation of term projects
14 Presentation of Term Projects (cont.)
Review for exam
15 Final Exam Exam